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Southwest Veterinary Surgical Service and COVID-19

To our valued pet owners and referral partners,

Southwest Veterinary Surgical Service has always been and remains committed to the health and safety of our patients, clients, and staff. COVID-19 (novel Coronavirus) is affecting all aspects of our lives and Southwest Veterinary Surgical Service is continuing our dedication to facility cleanliness and quality care. We would like to update you on the steps we are taking to to maintain health and safety while still providing the utmost service and medical care to you and your pets.

  • We are requiring hourly wipe downs of “high touch” areas including but not limited to counter tops, walls, door handles, light switches, clipboards, pens, monitors, keyboards and mouse, printers, phones, and restrooms. Areas to include are lobby, front desk, exam rooms (after each use), pharmacy, lab, treatment area, pack/prep room and break room.  It is important to stress that it is our routine practice to disinfect our work space, equipment, and instruments after each use using current medical industry standards.
  • Implementing curbside only service to our clients at this time as recommended by the CDC to practice proper social distancing.
  • We are limiting our staff members travel between locations as much as possible. Our surgeons along with our technical staff will not be rotating between clinics on a daily basis at this time.
  • We continue to practice regular hand washing, particularly before and after handling patients, as it is one of the best ways to remove germs, avoid getting sick, and prevent the spread of germs to others.

What we are asking of our clients

As of March 18th we are taking necessary social distancing precautions recommended by the CDC and are implementing curbside service only at this time to help limit the amount of traffic in office.

  • Please fill out all necessary new client paperwork online for your appointment prior to your visit.
  • Upon your arrival, please call the front office to check in for your appointment or surgery drop off. We ask that you please stay in your car for a staff member to call you back when an exam room is ready for your pet.
  • The staff member will take a brief history at this time over the phone.
  • We will ask you to meet us at the front door and a technician will transfer your pet to an exam room.
  • We cannot take any personal items such as leashes, collars, harnesses, carriers, blankets, towels, toys, ect. We will exchange personal collars and leashes with our clinics slip leads at the time of transfer.
  • If you bring your cat in a carrier, we will remove them from the carrier inside and will return the carrier to you.
  • Please return to your car and the doctor will call you to start a “virtual exam”.
  • We will conduct all transactions from your car or by utilizing online portable payment options.

We ask that our clients also please take necessary precautions before coming to our office

  • If you or someone you have been in contact with are experiencing symptoms of fever, coughing, our troubled breathing we ask that you stay home and reschedule your pets appointment(s) with us.
  • We urge you to also follow CDC guild lines and practice social distancing and self-quarantine if necessary.
  • Please practice regular hand washing, particularly after certain activities, as it is one of the best ways to remove germs, avoid getting sick, and prevent the spread of germs to others.

What does COVID-19 mean for my pet?

  • Per the American Veterinary Medical Association, “there is no evidence suggesting that dogs and cats can get sick from exposure to COVID-19 or transmit the disease. Nonetheless, the AVMA urges caution and says anyone who has symptoms of COVID-19, the infection caused by the virus, should limit contact with animals and have another member of the household feed, exercise and play with pets; wear a medical mask around service animals; avoid sharing food with pets; avoid face-to-face contact and hugs; and wash hands before and after any contact with pets”.
  • Per the AVMA “Make sure you have an emergency kit prepared, with at least two weeks’ worth of your pet’s food and any needed medications. Usually we think about emergency kits like this in terms of what might be needed for an evacuation, but it’s also good to have one prepared in the case of quarantine or self-isolation when you cannot leave your home.” Click HERE for a pet disaster kit checklist for you to reference put together by the CDC.
  • Read our blog post by Dr. Jeffrey Steurer about pets and COVID-19 (https://swvetsurgery.com/pets-and-covid-19/)

We apologize that you may experience longer than normal wait times due to our increased safety and health precautions and altered staffing levels. We understand that these are stressful times for pet owners and everyone in the veterinary field. We thank you immensely for your understanding and cooperation. Please notify us of any questions or concerns you may have. Thank you!

Call us toll free at 1-855-274-4798

For more information about COVID-19 recommendations for you and your pet please visit:

American Veterinary Medical Association

World Health Organization

Center for Disease Control