Privacy Policy
Privacy Statement (US)
This privacy statement was last changed on September 9, 2026, last checked on September 9, 2026, and applies to citizens and legal permanent residents of the United States.
In this privacy statement, we explain what we do with the data we obtain about you via https://swvetsurgery.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose and categories of data
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)
The following categories of data are collected
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Driver’s license
- Financial information such as bank account number or credit card number
- A signature
Retention period
We retain this data until the service is terminated.
The following categories of data are collected
- A first and last name
- An email address
Retention period
We retain this data until the service is terminated.
The following categories of data are collected
We collect certain information automatically when you visit our website to help us understand website usage, improve functionality, monitor performance, and enhance user experience.
The following categories of information may be collected:
- IP address (which may be anonymized where applicable)
- Browser type and version
- Device information
- Operating system
- General geographic location
- Referring websites
- Pages viewed
- Time spent on pages
- Website interactions and navigation behavior
- Geolocation data
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
We use cookies, analytics tools, and similar technologies to collect this information.
Retention period
Upon termination of the service we retain this data for the following period: User-level and event-level data has a default retention period of 2 months.
In connection with veterinary services, we may collect information submitted through our website, online forms, referral portals, email communications, telephone conversations, and in-person interactions.
The following categories of data are collected
- Client names, addresses, phone numbers, and email addresses
- Pet/patient information, including species, breed, age, sex, medical history, diagnostic information, treatment records, and surgical records
- Referring veterinarian and veterinary clinic information
- Emergency contact information
- Payment and billing information, including credit card authorization forms
- Appointment scheduling and communications records
We collect this information to provide veterinary services, coordinate referrals, manage patient care, process payments, communicate with clients and referring veterinarians, and comply with legal and professional obligations.
2. Sharing with other parties
We do not sell personal information.
We may share personal information with:
- Referring veterinarians and veterinary hospitals for purposes related to patient care and treatment coordination.
- Emergency and specialty veterinary providers when necessary to provide continuity of care.
- Payment processors that securely process transactions and authorizations.
- Website hosting providers, cloud storage providers, software vendors, communication platforms, and other service providers that support our operations.
- Professional advisors, including accountants, auditors, legal counsel, and insurance providers.
- Government agencies, regulators, courts, or law enforcement when required by law or to protect our legal rights.
These third parties are only authorized to use the information necessary to perform services on our behalf or as otherwise permitted by law.
Purpose of the data transfer: as stated above
Country or state in which this service provider is located: Arizona
2.1 Referral Partner Information
Referring veterinarians, veterinary hospitals, and veterinary staff may submit information to us through online referral forms, email, fax, telephone, or other communication methods.
Information submitted may include:
- Client contact information
- Patient medical records
- Diagnostic imaging
- Laboratory results
- Treatment histories
- Surgical recommendations
- Related veterinary records
We use this information exclusively for evaluating, coordinating, and providing veterinary care and related services.
3. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organization is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
4. How we respond to Do Not Track signals & Global Privacy Control
Our website does not respond to and does not support the Do Not Track (DNT) header request field.
5. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Opt-out preferences webpage.
Where required by applicable law, users may manage cookie preferences through our Cookie Settings or Opt-Out Preferences page.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5.1 Third-Party Technologies
Our website may utilize third-party technologies and services that collect information regarding your interaction with the website.
Google Analytics
We use Google Analytics to understand website traffic, visitor behavior, and website performance. Google Analytics may collect information such as IP address, browser type, device information, pages visited, and time spent on the website.
Google reCAPTCHA
We use Google reCAPTCHA to protect our website against spam, automated submissions, abuse, and malicious activity. reCAPTCHA may collect hardware and software information, device data, IP addresses, and user interactions necessary to determine whether activity is generated by a human visitor.
Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
YouTube
Certain pages may contain embedded YouTube videos. YouTube may collect information about your interaction with embedded content and may place cookies or similar technologies through your browser.
5.2 Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Statement, including:
- Providing veterinary services
- Coordinating referrals
- Processing payments
- Communicating with clients and referral partners
- Maintaining patient and business records
- Complying with legal, financial, tax, professional, and regulatory requirements
- Resolving disputes and enforcing agreements
Veterinary records, referral records, billing information, and client records may be retained for periods required by applicable laws, professional standards, and legitimate business purposes.
Analytics information is retained according to the retention settings established by the applicable analytics platform.
6. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
7. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
8. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
9. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:
9.1 You have the following rights with respect to your personal data
- You may submit a request for access to the data we process about you.
- You may object to the processing.
- You may request an overview, in a commonly used format, of the data we process about you.
- You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.
- You may appeal our decision whenever we refuse to take action on a request and submit a complaint with the competent authority if your appeal is denied.
9.2 Supplements
This section, which supplements the rest of this Privacy Statement, applies to citizens and legal permanent residents of California (CPRA)
9.3 Right to Opt-Out and Privacy Requests
You may exercise privacy rights or submit privacy requests by:
- Contacting us at records@swvetsurgery.com
- Calling us at 1-855-274-4798
- Visiting our Opt-Out Preferences page at https://swvetsurgery.com/opt-out-preferences/
You may also:
- Opt out of marketing emails by clicking the unsubscribe link included in those communications.
- Adjust browser settings to limit certain cookies and tracking technologies.
- Manage consent preferences through available cookie preference tools on our website.
Because we do not sell personal information, we do not provide a “Do Not Sell My Personal Information” mechanism; however, you may still exercise your other applicable privacy rights.
Right to know what personal information is being collected about you
A consumer shall have the right to request that a business that collects personal information about the consumer disclose to the consumer the following:
- The categories of personal information it has collected about that consumer.
- The categories of sources from which the personal information is collected.
- The business or commercial purpose for collecting or selling personal information.
- The categories of third parties with whom the business shares personal information.
- The specific pieces of personal information it has collected about that consumer.
The right to know whether personal information is sold or disclosed and to whom
A consumer shall have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, disclose to that consumer:
- The categories of personal information that the business collected about the consumer.
- The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
- The categories of personal information that the business disclosed about the consumer for a business purpose.
The Right to equal service and price, even if you exercise your privacy rights
A consumer shall have the right to request that a business delete any personal information about the consumer which the business has collected from the consumer.
A business that receives a verifiable request from a consumer to delete the consumer’s personal information pursuant to subdivision (a) of this section shall delete the consumer’s personal information from its records and direct any service providers to delete the consumer’s personal information from their records.
A business or a service provider shall not be required to comply with a consumer’s request to delete the consumer’s personal information if it is necessary for the business or service provider to maintain the consumer’s personal information in order to:
- Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
- Debug to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
- To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business.
- Comply with a legal obligation.
- Otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.
Right to opt-out
You may submit a request directing us not to make certain disclosures of personal information we maintain about you. For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.
Financial incentives
Selling of personal data to third parties
We have not sold consumers’ personal data in the preceding 12 months
We have not disclosed consumers’ personal information for a business purpose in the preceding 12 months.
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
California residents may also request:
- Correction of inaccurate personal information
- Information regarding categories of personal information collected, disclosed, or shared
- Information regarding categories of third parties receiving personal information
- Deletion of personal information, subject to legal and operational exceptions
- Non-discriminatory treatment for exercising privacy rights
Southwest Veterinary Surgical Service does not sell personal information and does not knowingly share personal information for cross-context behavioral advertising.
10. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
11. Contact details
Southwest Veterinary Surgical Service
7823 W Golden Ln, Peoria, AZ 85345
United States
Website: https://swvetsurgery.com
Email: records@swvetsurgery.com
Toll free phone number: 1-855-274-4798
Phone number: 1-855-274-4798